PRIVACY POLICY
Last updated: 3 September 2026
Imperial Marble and Granite Importers (“we”, “us”, “our”, “the Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website (www.imperial-marble.co.uk), make an enquiry, request a quotation, or otherwise do business with us.
We are the “data controller” of the personal information we hold about you. This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Imperial Marble and Granite Importers imports and supplies natural marble, granite, and other stone products to trade and retail customers. Our contact details are:
- Website: www.imperial-marble.co.uk
- Email: sales@imperial-marble.co.uk
2. Information We Collect
We collect personal information that you provide directly to us, including when you:
- Complete a contact, enquiry, or quotation request form on our website
- Email or telephone us to discuss products, pricing, or orders
- Request a sample, catalogue, or site visit
- Place an order or enter into a contract with us
The types of information we may collect include:
- Name and job title
- Company or business name
- Email address and telephone number
- Postal or delivery address
- Details of the products or services you are enquiring about
- Any other information you choose to include in correspondence with us
We do not knowingly collect sensitive personal data (such as health or financial account details) through our website forms.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries and provide quotations
- To process and fulfil orders, including arranging delivery
- To communicate with you about your enquiry or order
- To maintain accurate business and accounting records
- To improve our website, products, and customer service
- To comply with our legal and regulatory obligations
We rely on the following legal bases under UK GDPR: performance of a contract (or steps prior to entering one, such as providing a quotation), our legitimate business interests in responding to enquiries and operating efficiently, and compliance with legal obligations.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery and logistics providers, to arrange transport of goods
- IT and website hosting providers, who process data on our behalf
- Professional advisers (e.g. accountants, solicitors) where necessary
- Regulatory or legal authorities, where required by law
Any third party that processes personal data on our behalf is required to keep it secure and to use it only for the purposes we specify.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry details that do not proceed to an order are typically retained for a limited period before being securely deleted.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Website Data
Our website may use cookies or similar technologies to support core functionality, such as enquiry and quotation forms, and to understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect how parts of our website function.
8. Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, in certain circumstances
- Object to or restrict our processing of your data
- Request that your data be provided to you in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at sales@imperial-marble.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: sales@imperial-marble.co.uk
- Website: www.imperial-marble.co.uk